Here are selected Chapter extracts. Click on the graphics or the links below to see the full-sized graphic and chapter outline.
The book introduces a Business-IT Maturity Model and examines how business demand and IT supply maturity have evolved over time, how they influence each other, and the implications for IT management, innovation and business-IT relationships in a digital enterprise.
Examines requirements and characteristics of a digital enterprise IT operating model and how an understanding of chaos theory and capabilities such as cloud computing can accelerate IT transition.
Examines the foundations of Business Relationship Management and examines how the role is evolving. Discusses reporting lines, accountabilities, and job titles in a digital enterprise.
Examines what the future may hold for Business Relationship Management and the BRM role in fostering Business-IT convergence and stimulating business innovation. Examines BRM time allocation today and compares this to what BRMs believe their time allocation should be for highest value.